dewihoki Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to personal information processed by dewihoki in connection with the website, account services, casino and sports betting features, customer support, promotional communications, payment activity and responsible gambling controls. In this policy, “user” and “you” refer to any person who accesses or uses dewihoki.

By using dewihoki, you acknowledge that your information will be processed as described in this policy. Where consent is required for a particular activity, dewihoki will request that consent separately. You may decline an optional request, although some services cannot operate without information needed for identity, age, security or payment verification.

The platform is intended only for adults aged 21 and above. dewihoki does not knowingly permit minors to establish accounts or participate in casino-style gambling.

2. Information We Collect

dewihoki may collect information provided directly by you, generated through your use of the platform or received from authorised service providers. The categories may include:

• Identity information: full name, date of birth, nationality and information shown on an approved identity document.
• Contact information: email address, residential address and non-clickable telephone details where required for verification.
• Account information: username, encrypted password credentials, account status, language preference and security settings.
• Transaction information: MYR deposit and withdrawal amounts, payment channel, transaction time, payment status and limited account ownership details.
• Gaming information: game selections, sports markets, wagers, outcomes, bonus use, session duration and responsible gambling limit history.
• Technical information: internet protocol address, browser type, operating system, device characteristics, security logs and approximate location derived from network information.
• Communication records: enquiries, complaints, account instructions and messages exchanged with dewihoki support.

dewihoki asks users to provide only accurate and current information. Supplying another person's identity or payment details may cause an account to be restricted while the matter is reviewed.

3. Purposes of Data Processing

dewihoki processes personal information where it is necessary to provide requested services, administer the contractual relationship, meet applicable compliance duties, protect legitimate business interests or act upon valid consent.

4. Identity and Payment Verification

dewihoki may require Know Your Customer checks before activating particular functions or approving a withdrawal. Verification may involve comparing supplied information with an identity document, proof of residential address, payment ownership evidence or other reasonable records.

A dewihoki user must use payment methods held in the same name as the verified account holder. This requirement applies to channels such as FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay and transfers associated with Maybank, CIMB, Public Bank or Hong Leong. dewihoki may pause a transaction where names do not match, information appears altered or further evidence is reasonably necessary.

Verification records are treated as confidential information. Access is limited to authorised personnel and approved service providers who require the information for verification, fraud prevention, payment review or applicable compliance purposes.

5. Cookies and Similar Technologies

dewihoki may use cookies, local storage and comparable technologies to remember preferences, maintain secure sessions, understand website performance and detect suspicious activity. Essential technologies support login security, page navigation, fraud controls and account functionality.

Analytics technologies may produce aggregated information about page visits, device categories and feature performance. Where local law requires consent for non-essential cookies, dewihoki will provide an appropriate choice. Browser settings may also allow users to remove or block cookies, although blocking essential cookies can prevent parts of dewihoki from working correctly.

6. Disclosure to Service Providers

dewihoki does not sell personal information. Information may be disclosed to carefully selected processors where necessary to operate the platform. These may include identity verification providers, payment processors, hosting providers, security specialists, game platform suppliers, customer support systems and professional advisers.

Such providers are authorised to process information only for agreed services and are expected to apply suitable confidentiality and security controls. dewihoki may also disclose information where reasonably necessary to respond to a valid legal request, investigate suspected unlawful activity, enforce the Terms & Conditions, protect users or defend legal rights.

7. International Data Transfers

Online gaming infrastructure may involve service providers or systems located outside Malaysia. As a result, dewihoki information may be processed in another jurisdiction with data protection rules that differ from those applying in Malaysia.

Where information is transferred internationally, dewihoki seeks to use contractual, organisational or technical safeguards appropriate to the circumstances. These measures may include restricted access, encryption in transit, confidentiality requirements and written processing instructions.

8. Data Security

dewihoki uses layered safeguards designed to protect information against accidental loss, unauthorised access, alteration, misuse or disclosure. Measures may include encrypted transmission, access controls, account monitoring, security logging, role-based permissions, staff confidentiality requirements and periodic review of operational procedures.

No website or electronic transmission can be guaranteed completely secure. Users also share responsibility for protecting their dewihoki credentials. Passwords should be unique, kept private and changed immediately if compromise is suspected. Users should not share verification codes or allow another person to access their account.

9. Data Retention

dewihoki keeps personal information only for as long as reasonably necessary for the purpose for which it was collected. Retention periods may differ according to record type, account status, transaction history, dispute requirements, fraud prevention needs and applicable legal duties.

Closing a dewihoki account does not always result in immediate deletion. Identity, transaction, self-exclusion and security records may need to be retained for a defined period to resolve complaints, maintain exclusion controls, respond to lawful requests or prevent repeat abuse. Information that is no longer required will be securely deleted, anonymised or placed beyond ordinary operational use.

10. Responsible Gambling Information

dewihoki may analyse deposit levels, session frequency, loss patterns, limit changes and other relevant account activity to support responsible gambling controls. Such information may be used to provide reminders, request a player review, apply a cooling-off period or maintain a self-exclusion instruction.

Responsible gambling records are processed for player protection and must not be bypassed by creating another account. Further information about deposit limits, session controls and self-exclusion is available on the Responsible Gambling page. dewihoki is intended for players aged 21 and above only.

11. User Privacy Rights

Subject to applicable law and appropriate identity verification, users may ask dewihoki to provide access to personal information, correct inaccurate records, explain particular processing, restrict certain uses or delete information that is no longer required.

Some requests may be limited where retention is necessary for transaction records, fraud prevention, self-exclusion enforcement, dispute resolution or another applicable legal obligation. dewihoki will explain the reason where a request cannot be completed in full.

Privacy requests can be submitted using the plain-text website email displayed in the Contact Us section and footer. To protect account information, dewihoki may request reasonable evidence of identity before responding. Users should not send full passwords or unnecessary payment credentials.

12. Marketing Preferences

Where a user has provided the required permission, dewihoki may send information about platform updates, casino content, football markets, promotions or responsible gambling features. Messages may be tailored using general account preferences, such as interest in live Baccarat, slots, EPL football, Liga Super Malaysia or UFC coverage.

Marketing permission may be withdrawn through available account settings or by contacting dewihoki support. Withdrawal of marketing consent does not prevent necessary service messages concerning account security, transactions, policy updates or responsible gambling controls.

13. Children's Privacy

dewihoki does not offer services to persons below 21 years of age and does not knowingly collect information from an underage person for gambling purposes. If dewihoki reasonably believes that an account holder is under 21, access may be suspended while age is verified.

A parent or guardian who believes an underage person has provided information to dewihoki may contact support. The report will be reviewed, and appropriate steps will be taken to restrict the account and handle the information in accordance with applicable requirements.

14. Policy Changes

dewihoki may revise this Privacy Policy to reflect changes in services, security practices, technology or applicable requirements. The revised version will display a new effective or review date. Material changes may also be communicated through a prominent platform notice.

Users are encouraged to review this page periodically. Continued use of dewihoki after an updated policy takes effect means that the user acknowledges the revised information, except where additional consent is required by law.

15. Contact Us

Questions, complaints or requests concerning this Privacy Policy may be directed to the dewihoki support team. Please describe the request clearly and include only the information necessary for dewihoki to identify the relevant account and respond securely.

Website: dewihoki.cam
Website Email: [email protected]
Support Availability: 24 hours a day, 7 days a week

General account and platform questions may also be addressed in the FAQ. This website email is displayed as plain text and is not a clickable link.